Find quick, clear answers to your questions about shipping, returns, delivery timelines, and product care. Our FAQ page helps you shop confidently for modern home décor and luxury design pieces, with simple, up-to-date information on all Mandy store policies.
We have several factories and fulfillment centers located in the United States, Canada, Dubai, Sweden, Australia, and Asia.
Our team allocates your order to the nearest warehouse with available stock so you receive your item as quickly as possible.
If an item is currently not available in your closest warehouse, we will ship it from our international facility.
This process allows us to serve customers worldwide efficiently while keeping our product quality consistent.
Delivery time depends on your location and product availability.
For items in our local warehouses (US, CA, AU): 3–10 business days
For items shipping from our international warehouse: 7–20 business days, depending on your region.
We always choose the fastest route based on stock levels and demand.
Some of our items are produced in small, carefully managed batches.
When demand is high or when a product is on pre-order, production time can take a little longer.
This ensures:
If your item is in our production queue, we will keep you updated every step of the way.
Pre-order items are products currently in production. They are made on demand to maintain quality and avoid mass-factory overstocking. Pre-order items typically take 30–45 business days before they ship. Once shipped, they follow the normal delivery timeframe.
Yes. As soon as your order ships, you will receive a tracking number via email or SMS. Tracking updates may take 1–4 business days to appear depending on the courier.
Our fulfillment system allows us to:
This hybrid logistics approach helps us deliver great products at competitive prices.
If you ordered multiple items, they may arrive in separate packages. This helps us speed up delivery and ensure each item comes from the best-stocked facility. You will receive a tracking number for each shipment.
In almost all cases, no. We handle the majority of processing fees on our side so your package arrives safely and smoothly. If any additional fees are required due to your country’s import rules, we will provide guidance based on your region.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
If your item isn’t the perfect fit for your home, you can return it within 30 days of delivery as long as it’s in original condition and packaging.
Some items are eligible for refund to store credit only.
All cancellations have a 5% fee to cover non-refundable Payment processing costs. You can choose a refund to your original payment method or store credit.
Return shipping costs are not covered by Mandy. Once we receive your item, your refund will be processed within 2–3 business days.
To start a return, simply contact us through the Contact us page.
We are unable to accept returns on certain items. These will be carefully marked before purchase. We shall not also be responsible items sent to wrong addresses. Please do cross-check your delivery and contact details before purchasing